English lesson – at the bank report lose of card

at the bank

A: Welcome to IBJ Bank, how can we be of service?


B: I spoke to a girl named Claire on the phone; it’s about losing my card and everything.


A: What I need you to do first is fill in these forms, with as much detail as possible. Then we can get you a new card.


B: So, I can get my new card today?


A: I’m sorry, Sir, the full procedure can take up to 7 days to process everything.


B: 7 days! What am I supposed to do for money until then?


A: If you bring some ID with you it’s possible for you to make a withdrawal over the counter if you need to. But unfortunately, without your new card you cannot use the ATM, so all withdrawals must be made within working hours.

如果您带着身份证件的话您是可以在需要时到柜台办理取钱业务的。 但是,不幸的是,没有新卡您不能使用自动提款机,因此您只能在我们上班时取款。

Learn Cantonese HK – Line up at the bank